In my last few articles, I’ve talked about building Teams Phone self-service solutions for end users. The reason one might want to do this…
One of the biggest pain points of Microsoft Teams Call Queues is that a configured time out is always honored, even if no agents are…
I’d be lying if I said that many people have asked me about such a script. But one person has. Frankly, this was all the motivation I…
Today we’re going to take a detailed look at Teams Resource Accounts.
Have you ever wondered why you or some of your users can’t see all Auto Attendants or Call Queues when you search for them in Teams? Start…
Changing the business hours on a Teams Auto Attendant can be quite cumbersome. Especially if you have multiple hours a day, like a lunch…
Many companies use custom audio files like greetings, IVR announcements etc. in their call flows. Often these audio files are custom made…
As you might have heard, Microsoft will soon be deprecating the MSOnline PowerShell Module. Even though Microsoft is giving us a little bit…
Just two days ago I published Set your Teams Status to In a Call when using other Calling & Meeting Apps on iOS. In this article, I…