The purpose of a call queue in Teams is to distribute incoming calls to multiple call agents. Every call queue stores its own “Agent List”…
When it comes to Azure AD and licensing, we usually use Azure AD Groups to assign certain licenses to group members. It’s an effective way…
This is an interesting one. First of all, let’s give credits where they’re due. This blog post is inspired by this post by the great…
Creating links for phone numbers on a desktop operating system is easy. Just like mailto: links, Windows PCs have link handlers for callto…
Analyzing PSTN usage reports in Teams Admin Center is a good start to troubleshoot issues with Direct Routing calls in Teams. You can…
When you’re using Microsoft Teams Direct Routing as your primary calling solution, chances are that sometimes you also need to permanently…
If you’re a Microsoft Teams Admin, like me, you are probably aware that setting up a new Online PSTN Gateway in Teams Admin Center (TAC) or…
I am very pleased to announce version 2 of my “Microsoft 365 Call Flow Visualizer” Script. Those who follow me on Twitter, might have…