The purpose of a call queue in Teams is to distribute incoming calls to multiple call agents. Every call queue stores its own “Agent List”…
When it comes to Azure AD and licensing, we usually use Azure AD Groups to assign certain licenses to group members. It’s an effective way…
This is an interesting one. First of all, let’s give credits where they’re due. This blog post is inspired by this post by the great…
Creating links for phone numbers on a desktop operating system is easy. Just like mailto: links, Windows PCs have link handlers for callto…